Retail Supervisor / Retail Assistant Supervisor - Toa Payoh

The role also involves close collaboration with internal departments and the effective supervision of the sales team to ensure operational excellence.

• Supervise and lead the sales team to ensure a high standard of customer service is consistently delivered
• Respond to customer enquiries, feedback, and complaints in a professional and timely manner
• Train, coach, and mentor staff on product knowledge, service standards, and sales techniques
• Ensure a positive, welcoming, and engaging shopping environment for all customers
• Oversee inventory levels, stock replenishment, and merchandise receiving processes
• Conduct regular stock counts, monitor product conditions, and implement loss prevention measures
• Coordinate with Store Manager/Assistant Manager to highlight fast- and slow-moving products and assist in sales reporting
• Support the execution of in-store marketing campaigns, promotions, and thematic events
• Assist in setting up store displays, visual merchandising, and maintaining updated promotional signage
• Delegate tasks effectively and monitor team performance in alignment with store objectives
• Uphold company policies, standard operating procedures (SOPs), and ensure staff compliance with safety guidelines
• Maintain store cleanliness, organisation, and visual appeal at all times
• Ensure functionality and upkeep of store equipment and safety practices are maintained

• GCE ‘O’/‘N’ Levels, Higher NITEC, or Diploma in any discipline
• Candidates with substantial supervisory experience in a retail environment will be considered regardless of academic qualification
• Minimum 2–3 years of supervisory experience in a retail setting
• Strong leadership, communication, and problem-solving skills
• Passionate about delivering excellent customer service
• Able to multitask and work effectively in a dynamic, fast-paced environment
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

Ready to advance your career and make a significant impact? Submit your resume including your experience, qualifications, current and expected salary via QUICK APPLY.

We thank all applicants for their interest; however, only shortlisted candidates will be notified.