Call Center Agent - Outbound Customer Service (Mandarin Speaking)
i-vic International Tampines Full-time
Remuneration Package:
- Salary: from $1,350 to $1,750 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)
Responsibilities:
- Perform inbound and outbound calls to members
- To advise on benefits and remind on payment
- To handle members’ termination request; save or retain members from terminating their membership
- Ensure daily and monthly KPIs are met and exceeded
- Deliver excellent level of customer service to ensure members satisfaction
Requirements:
- Min “O” Level
- Proficient in relevant computer applications
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Centre or Customer Service environment with at least 6 months experience
- Excellent written and verbal communication skills
- Good credit in O Level Mandarin or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage
- Singaporeans Only
Additional Information:
- 5 working days (Mondays to Fridays); 44 hours per week
Fridays: 9 AM to 6 PM
- Office location is at Tampines Street 92, Tampines Biz Hub
- Working Location is WFH after completion of training
- Available to work immediately
- Only shortlisted candidates will be contacted
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