Train Service Controller, TEL

Company description:

With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Job description:

Job Purpose

Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations.

• Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times.
• Regulate and monitor train services closely in accordance with train timetable.
• Make logical decisions and cater necessary service adjustment to meet passenger needs.
• Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner.
• Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service.
• Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations.
• Inform relevant maintenance staff on equipment faults so that recovery actions can be taken.
• Manage and control all work possessions and track access according to prescribed rules and procedures.
• Assist premise owners to facilitate access rights of TEL premises for authorised external personnel (e.g. contractors).

• Diploma in Engineering or equivalent.
• Able to perform rotating shift work including working on weekends and public holidays.
• Familiar with Operations Control Room environment will be an added advantage.
• This is a non-executive position.

• Able to operate computer-based control systems.
• Able to work independently as well as in a team environment with individuals of diverse background.
• Positive, open-minded, meticulous and alert.
• Highly motivated and ability to work under pressure and handle stress.
• Able to think strategically and analyse systematically to make sound and safe decisions.
• Ability to handle emergency situation in a calm and swift manner.