Client Service Associate (Corporate Banking) (Contract)

About the Company

Global financial institution providing comprehensive banking and corporate services.

• Deliver high-quality support by serving as a primary point of contact for end-to-end client inquiries.
• Manage and resolve customer complaints, disputes, and service-related issues efficiently.
• Guide clients through banking transactions, including the preparation of business application documents and account openings.
• Collaborate with Relationship Managers to provide direct, onsite support during client meetings.
• Oversee account closure procedures, including signature authentication and fund remittances.
• Facilitate term deposit rate fixing and manage credit-related tasks like loan drawdowns, rollovers, and repayments.
• Administer e-banking services, including system applications, password resets, and troubleshooting.
• Process and track transaction notifications, monthly statements, and mailing requirements.
• Maintain accurate records within the internal customer service system (I-Call) to ensure data integrity.
• Update and refine internal policies, operational procedures, and team working manuals.
• Generate daily reconciliation reports and fulfill various ad-hoc reporting requests.

• Strong commitment to providing exceptional customer service and resolving complex problems.
• Proficiency in handling diverse banking operations, from account maintenance to credit administration.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)