Customer Service Associate (Service Centre) Raffles Place/ Paya Lebar

apartmentPERSOL placeToa Payoh descriptionTemporary calendar_month21/5/26

Customer Service Associate (Service Centre) - 1 Year Contract

Location: Raffles Place / Paya Lebar
Working Hours: Monday – Friday, 9am – 6pm

Salary: $2,800 – $4,000/monthly + 1 month Completion Bonus

We are looking for a Customer Service Associate to support policyholders and Financial Representatives on insurance policy-related matters. This is a customer-facing role suitable for those who are service-oriented.

Job Responsibilities:

Attend to walk-in policyholders’ and Financial Representatives’ enquiries and requests on Life & General Insurance policies within the stipulated turnaround time
Follow up promptly on unresolved counter enquiries and ensure proper resolution
Handle appeals, feedback, and minor complaints professionally
Deliver excellent customer service experience across all touchpoints
Manage customer feedback and complaints with proper closure within operational timelines
Ensure compliance with business and regulatory requirements, while identifying and mitigating potential risks
Stay updated on industry trends, compliance requirements, and operational risks
Support various touchpoints including Digital Communications and Call Centre when required
May be rotated across different Service Centres (Raffles & Paya Lebar)
Perform ad-hoc duties assigned by the Section Head

Requirements:

Customer service-oriented with strong communication skills
Able to manage customer concerns calmly and professionally
Comfortable handling walk-in customers in a fast-paced environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)

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