Airfreight Import Customer Service Manager

1. 5 Days (9AM-5:30PM), Sat (9AM- 1PM)

☑ Changi Alps (Transport provided at Tanah Merah & Tampines)

☑ AWS + PB

Responsibilities:

• Guide and support the import customer service team to ensure shipments are handled smoothly from start to finish
• Oversee daily activities such as document checks, coordination with airlines, customs clearance, invoicing, and closing of jobs
• Spot areas where processes can be improved and drive changes to make workflows more efficient
• Keep track of team performance, provide coaching, and raise any concerns to management when needed
• Step in to manage complex customer issues and provide solutions when escalations arise
• Work closely with different departments to ensure timely and accurate handling of shipments
• Ensure all activities follow company guidelines and meet regulatory requirements

Requirements:

• Only Singaporean may apply
• Familiar with CargoWise system
• Strong understanding of airfreight import processes, documentation, and customs requirements
• Min. 4-6 years of experience in airfreight import customer service and billing

Lee Jia Xin | R1877275