Customer Service Manager (Korean Speaking)
On Behalf Of: A Leading Freight Forwarding & Logistics Client
Location: Singapore
Managed by: Harold Consultancy
About Our Client
Our client is a well-established freight forwarding and logistics company with a strong presence in Singapore and the region. They are committed to providing seamless supply chain solutions and are currently seeking a proactive and experienced Customer Service Manager to lead and elevate their customer service team.
The Role
We are looking for a hands-on Customer Service Manager to oversee the daily coordination of air and sea freight shipments. You will lead a team, serve as the key escalation point between the company, clients, and overseas partners, and ensure that all shipments are handled efficiently with accurate documentation.
Key Responsibilities
Team Leadership & Operations- Lead and mentor a team of customer service executives, ensuring high performance and service excellence.
- Oversee daily coordination of air and sea freight shipments, ensuring smooth operations and timely issue resolution.
- Act as the primary escalation point for complex operational issues, client concerns, and service recovery.
- Guide the team in preparing competitive quotations for air and sea import/export shipments.
- Coordinate schedules and bookings with carriers and co-loaders.
- Oversee end-to-end operations for project-based business opportunities, including feasibility evaluation and quotation preparation.
- Manage 3PL and warehouse inbound service operations, including quotations and Delivery Notes.
- Ensure accurate and timely creation and forwarding of Debit Notes (DN) for air and sea shipments.
- Review and verify all shipping documentation, including Bill of Lading (BL), Commercial Invoice & Packing List (CIPL), import/export permits, Certificates of Origin (COO), and CNM (Cargo Notification Message).
- Maintain compliance with internal processes and regulatory requirements.
- Build and maintain strong, long-term relationships with Singapore-based clients and overseas partners.
- Serve as the primary point of contact for Korean-speaking counterparts and clients, ensuring clear communication and contributing to business growth.
- Education: Diploma / Degree in Supply Chain & Logistics, Business Management, or a related field.
- Language: Proficiency in both English and Korean (spoken and written) is mandatory to liaise effectively with Korean counterparts and clients.
- Experience: Strong background in customer service within the freight forwarding or supply chain industry, with at least 3–5 years in a supervisory or managerial capacity.
- Skills: Strong knowledge of import/export documentation and procedures. Excellent leadership, coordination, and problem-solving abilities.
For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.