Application Support Analyst (Public Sector Projects)

• Incident Management
• Level 1.5 / 2 Support
• Stakeholder & Vendor Coordination

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.
• Monitor application performance, interfaces, and batch jobs to ensure stable operations.
• Perform SQL queries and data analysis for troubleshooting and investigations.
• Support application deployments, system changes, and post-release validation.
• Collaborate with stakeholders and vendors for issue resolution and enhancements.
• Maintain documentation, user access, and support compliance activities.

• Possess a Degree / Diploma in Computer Science / IT or equivalent
• 2–5 years of experience in application support, IT operations, or production support environments.
• Knowledge of application architecture, APIs, system integrations, and batch processing.
• Experience with ticketing and monitoring tools such as ServiceNow or Jira.
• Proficiency in SQL for troubleshooting and data analysis.
• Strong analytical, problem-solving, and root cause analysis skills.
• Good communication and stakeholder management abilities.
• Able to work independently and collaboratively within a team environment.
• Able to provide night support 2 - 3 times in a month (based on roster)

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Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076