Survey Experience Supervisor (Verification) - Bukit Merah

apartmentPERSOLKELLY SINGAPORE PTE. LTD. placeBukit Merah calendar_month20/6/25

Job Description:

Lead a team of Verification Officers to achieve results in getting the desired number of verifying data
from the respondents
Handle any complaints referred by the Verification Officer
Verify data and amend query checks to ensure quality of data through IMAS
Handle 'refusal' cases by the Verification Officers
Send email to respondents with incomplete data entry and updates on the daily statistics on the number
of completed cases done by the Verification Officers and present the findings to the Deputy Director
Conduct training for teammates to ensure effective execution
Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates
and ensure everyone has a common goal to achieve team results
Outbound call to respondent for verification of data

Requirements:

Diploma or equivalent.
Must have relevant experience with proven record in supervisory role
Must be able to commit till project completion
Experience with Key Performance Indicators (KPIs)
Experience in handling projects and meet timeline
Must be detailed and ensure data accuracy
Outstanding organizational and leadership skills
Excellent customer service skills
Experience with coaching or training
Comfortable to work in a dynamic and fast-paced environment with tight project timelines
Able to handle unexpected situations and provide appropriate solutions to stakeholders
Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
Selected candidates are required to complete the training course and passed the tests based on the given criteria
Only Singaporean may apply

https://sg.go.persolkelly.com/job/details/10243

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Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

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