Deputy Operations Manager (For school)

• Reports to Principal of SIS International High School.
• When you are assigned to work on a project, the Project Leader is your Superior and you will report to your Project Leader. Appraisal will also be carried out by the Project Leader on your performance.
• The Deputy Operations ensures the smooth day-to-day operations of the school.

• Uphold service standards, manage administrative matters, oversee opening and closing procedures, maintain a well-organised school environment.
• Coordinate with AIMS to resolve system-related issues on Agent Portal.
• Collaborate with departments to ensure data accuracy and integrity within the school’s database systems.
• Manage and maintain school’s expenses, example - stationery, equipment, sundries, maintenance, first-aid supplies, transport services, etc within allocated budget.
• Work with Principal to organise and set-up areas for different school events, activities, such as Open House, Christmas Charity event, Festival event, etc.
• Provide administrative support to Principal to assist with the effective management of the School, including correspondence, reports, agendas, minutes etc.
• Arrange and manage services such as vending machines, hostel accommodations, and guardianship support.
• Ensure facilities and equipment including classrooms, library and activity areas are clean, tidy and in good working order.
• Assist in administrative matters related to examination.
• Serve as exam invigilator when necessary and ensure adherence to proper exam protocols.

• Provide consultation on admissions, enrolment and programme requirements.
• Coordinate the setup of Cambridge Insights and Digital Mocks Service / CuriousEd.
• Assist in planning students recruitment events, such as Open House, provide on-site support and track event performance.
• Assist with internal departments and external partners on digital marketing initiatives.
• Support Sales Department with administration and coordinate meetings.
• Assist Principal and Management as required on enrolment-related inquiries. Act as Translator / Interpreter when needed.

• Train and mentor Student Recruitment Executives on operations management, sales and marketing, projects and procurement.
• Assist in other duties / responsibilities assigned by the Management from time to time.
• Employee is expected to work above and beyond his / her working hours to meet the requirements of his / her work responsibilities.
• This Job Description serves as a general guideline and is not limited to the work scope outlined above. It is subject to review and may be amended at the sole discretion of the Company, without prior notice, in accordance with organisational requirements and operational needs.

Job Requirements:

Education & Qualifications:

• Bachelor’s Degree in Business Administration, Management, Education Management, or a related field.
• Postgraduate qualification or relevant certifications in operations, facilities, or education management is an advantage.

Experience:

• Minimum 3 years of relevant working experience in operations, administration, or facilities management, preferably within an educational institution.
• Proven experience in managing school operations such as maintenance, procurement, transport, security, and health & safety.
• Experience in managing vendor relationships, contracts, and budgeting processes.
• Prior supervisory or managerial experience in a school or service-oriented environment is preferred.