Production Support Analyst IS-68526 - Bedok

Location: Singapore

Key Responsibilities:

• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels
• Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes
• Proactively identify opportunities to improve system efficiency and/or availability
• The role is part of an on-call support team (on-rotation basis) that ensures production stability.

Key Requirements:

Education:

• Bachelor’s degree in computer science or related field.
• At least 15 years of Mainframe experience
• At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.

Essential:

• Manage support requests, incidents, issues, and tickets to deliver quality service for end-users.
• Provide procedural and technical support to various teams.
• Collaborate with internal and external stakeholders.
• Exhibit dedication and professionalism in all responsibilities.
• Demonstrate attention to detail.
• Communicate effectively across various channels.
• Manage multiple tasks efficiently.
• Work independently and as part of a team.
• Proactively identify and address potential issues to avoid outages.
• Prior application or production support experience is a plus

Technical Skills:

• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve
• Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M

Please forward your resume in MS word format to Careers@infogainglobal.com suganthi@infogainglobal.com