Call Centre Agent (Night Shift)

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over the phone.
• Listen, probe and question in order to clarify and understand customer needs
• Any other ad-hoc tasks assigned

Requirements:

• N Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to work 12-hour night shift (9pm to 9am, 2-days-work-2-days-off on rotational basis)
• Able to work independently

Additional Information:

• Starting basic salary range of $1,700 to $1800
• 15 to 16 working days a month, depending on roster
• Training will be provided in office hours (9am to 6pm) for the first week
• Night-shift allowance of $10 per rostered night worked
• 12 weeks probation
• Incentives are applicable upon confirmation (more details during the interview)
• Recruitment is subject to background check and clearance