Customer Support Executive

We are looking for highly independent and hands-on individuals to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

• Permanent fulltime position, 5 days week.
• Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

• Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
• Respond to customer queries in a timely and accurate way via email, phone etc.
• Follow up with customers to ensure their issues are resolved.
• Monitor and coordinate of Spares and Repair deliveries to customers.
• Support the customer in escalating issues and discrepancies resolutions.
• Organize and support meetings/visits with the customers.
• Follow up on payment issues with the customers.
• Maintain good relationships with both customers and principles.
• Extending opportunities to principles on a routine basis.
• Other duties as assigned by the supervisor.

Secondary duties:

• Provide procurement and administrative support to the Project team.
• Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
• Sourcing of products and services from suppliers.
• Handling of direct or indirect purchases for the company.
• Monitoring deliveries and warranty to the customer and suppliers.
• Coordinate with the shipping, finance, and project teams to facilitate project activities.
• Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

• Qualification: Diploma and above.
• Effective communication skills in English (written and spoken) will be preferred.
• Good interpersonal, negotiation and coordination skills.
• Meticulous and organized.
• Effective time management skills.
• Customer oriented and resourceful.
• Able to work independently, multi-task and work cohesively as a team.
• Knowledge or experience in supply chain activity is a plus point.
• Candidates with Aviation experience are preferred. Defence Aviation will be an added advantage. Salary will be commensurate with experience.
• Candidates with relevant experience will be considered for a Senior position.
• Proficient in MS Office applications. Familiar with the usage of ERP tools.