General Manager

We are seeking a dynamic and experienced General Manager to oversee all aspects of the Retail’s operations, ensuring compliance with established policies while fostering strong and collaborative relationships with the Management Committee, members, guest, employees, community partners, government agencies, and industry stakeholders.

The successful candidate will assume overall responsibility for strategic execution, organisational performance, regulatory compliance, and stakeholder engagement. The General Manager will translate the Management Committee’s policies and strategic priorities into actionable operational plans, strengthen internal capabilities, optimize resources, and continuously enhance membership value and service excellence.

This appointment carries full financial stewardship and legal responsibility of the Club’s functions and operations. The successful candidate will cultivate constructive partnerships across key stakeholders to uphold the Club’s reputation and ensure its long-term sustainability and growth.

• Ensure compliance with policies established by the Management Committee (MC) and oversee their effective execution across the Club. Develop, implement, and monitor policies, procedures, and internal controls.
• Provide strategic leadership by setting financial and operational guidelines, including preparation of capital budgets in accordance with the budget calendar. Review monthly financial statements and implement timely corrective actions where necessary.
• Develop and execute the Club’s long-term strategic plan and annual business plan, with strong emphasis on revenue growth, operational efficiency, and sustainability.
• Drive marketing and membership initiatives to enhance membership value and promote Club facilities, programs, and services.
• Oversee all operational departments to ensure efficiency, service excellence, and compliance with sanitation, food safety, licensing, and regulatory standards.
• Advise the President, Management Committee, and sub-committees on matters relating to construction, renovation, maintenance, procurement, capital expenditure, and service contracts.