Limousine Dispatcher (Coordinator)

apartmentMarina Bay Sands PTE. LTD. placeBukit Merah scheduleFull-time calendar_month 

Job Responsibilities

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)
  • Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)
  • Ensuring all guests’ special requests are met, booking details are correct before dispatching out to drivers.
  • Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly
  • Monitor all drivers’ movements during their shifts
  • Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.
  • Adhere to company policies, compliance guidelines and procedures
Perform the duties as a limousine coordinator according to the Limousine SOPs
  • Generate and update daily reports
  • Coordinate limousine booking requests, inquiries; handle emails and phone calls
  • Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine
  • Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System
  • Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services
  • Perform administrative duties as requested such as filing of reports
  • Adhere to company policies, compliance guidelines and procedures
  • Perform any ad hoc duties and responsibilities assigned by the Management

Job Requirements

Education & Certification
  • Certificate in Hospitality Operations or related field preferred
Experience
  • Experience working in hotel operations is preferred.
  • Experience working in a service and hospitality industry will be an advantage
  • Prior customer service experience or in the same capacity is an advantage
Other Prerequisites
  • Service-oriented and a good team player
  • Good command of spoken English. Knowledge of additional languages is an advantage
  • IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps
  • Pleasant personality with excellent listening skills
  • Able to work independently
  • Able to multi-task and work well under pressure
  • Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
  • Familiar with all Airport and Ferry terminals in Singapore
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays
apartmentMarina Bay SandsplaceBukit Merah
Job Responsibilities Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)  •  Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)  •  Ensuring all...
apartmentMarina Bay SandsplaceBukit Merah
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)  •  Oversees and assign...
apartmentMarina Bay SandsplaceToa Payoh, 7 km from Bukit Merah
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)  •  Oversees and assign...