Infrastructure Engineer / Technical Analyst (L2+)

Level 2 Infrastructure Engineer / Technical Analyst to provide on-site technical support and project services across multiple client locations in Singapore.

Core Responsibilities:

• Provide Tier 2 support via the service desk for complex hardware, software, and networking issues.
• Install, configure, and manage servers (e.g., Windows Server, Active Directory, DNS).
• Maintain and monitor firewall configurations (e.g., Fortinet, Cisco ASA, Palo Alto).
• Support backup and disaster recovery systems (e.g., Veeam, Acronis).
• Implement system patches, upgrades, and security policies across client environments.
• Manage user permissions, access controls, and Multi-Factor Authentication (MFA) systems.
• Document all incidents, changes, and infrastructure procedures meticulously.
• Assist in various infrastructure projects, including on-premises and cloud migrations.
• Travel to client sites is required to deliver technical support and services based on assigned tickets and project needs.

Requirements:

• Minimum Level 2 and above Engineer experience is preferred, with a strong background in:
• Windows Server administration (AD, DHCP, DNS, Group Policy).
• Firewalls (configuration, troubleshooting, policies), VPNs, and Switches.
• Virtualization platforms (VMware, Hyper-V).
• Endpoint protection and patching tools.
• Knowledge of networking protocols (TCP/IP, VPNs, VLANs).
• Familiarity with ITIL practices and ticketing systems (ServiceNow, Jira, etc.).
• Strong troubleshooting skills for both hardware and software issues (Windows and macOS).
• Good communication skills are essential. The ability to support Chinese-speaking clients or users is required to effectively manage communication with a portion of our client base.

Certifications:

• CompTIA Network+ / Security+
• Microsoft Certified: Azure Fundamentals or similar
• Cisco CCNA (especially for firewall/networking-heavy roles)
• Fortinet NSE certifications
• ITIL Foundation

Elitez Pte Ltd | EA License No: 16C8004