Digital Service Projects Specialist

Job Summary

We are seeking a proactive and detail-oriented Digital Service Projects Specialist to join our team in the travel and tourism industry in Singapore. The role involves supporting and coordinating a wide range of company projects, including both digital transformation initiatives and traditional operational projects across different departments.

• Coordinate and manage company projects across different departments, including both digital and non-digital initiatives.
• Support the planning, implementation, tracking, and completion of projects to ensure timelines and objectives are achieved.
• Work closely with internal stakeholders to improve operational workflows, customer experience, and service processes.
• Assist in digital transformation initiatives, system enhancements, automation projects, and process improvement activities.
• Conduct data collection, reporting, and large-scale data analysis to support business planning and management decision-making.
• Prepare project reports, presentations, dashboards, and performance summaries for management review.
• Monitor project progress, identify potential risks/issues, and propose practical solutions.
• Liaise with external vendors, partners, and service providers when required.
• Support cross-functional projects related to travel operations, sales, customer services, marketing, and business development.
• Assist in researching industry trends, customer insights, and operational improvements within the travel and tourism industry.
• Ensure proper documentation and maintenance of project records, SOPs, and related materials.
• Perform any other ad-hoc duties or special projects assigned by management.

• Diploma or Degree in Business, Information Technology, Data Analytics, Tourism Management, Project Management, or related fields.
• Strong organizational and coordination skills with the ability to manage multiple projects simultaneously.
• Good analytical and problem-solving abilities.
• Comfortable working with data, reports, and business analysis.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint.
• Familiarity with project coordination, digital platforms, automation tools, or reporting systems will be an advantage.
• Good communication and interpersonal skills.
• Able to work independently and collaboratively in a fast-paced environment.
• Prior experience in the travel, tourism, or service industry will be an advantage.