[ref. s70579516] Geylang - Customer Service/Executive ($2.5k, 1 Year contract)

Hiring for several customer service/executives!

Weekdays: 10am – 7pm (4 weekdays)

1 Weekend (full time on site)

Responsibilitites:

1. Customer Interaction

• Handle incoming calls, emails, chats, or in-person inquiries.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints in a professional and timely manner.

1. Problem Solving & Complaint Resolution

• Identify customer issues and determine appropriate solutions.
• Escalate complex issues to the relevant departments if needed.
• Follow up to ensure full resolution and customer satisfaction.

1. Order & Account Management

• Assist customers with placing, modifying, or tracking orders.
• Update customer accounts and records as necessary.
• Verify billing, shipping, and payment information.

1. Feedback Collection

• Gather customer feedback to help improve products and services.
• Record complaints and suggestions for internal review.

1. Internal Coordination

• Liaise with other departments (e.g., sales, logistics, technical support) to ensure seamless customer service.
• Relay customer concerns and insights to relevant teams.

1. Reporting & Documentation

• Maintain logs of customer interactions and transactions.
• Prepare regular reports on customer queries, issues resolved, and customer satisfaction levels.

1. Product & Service Knowledge

• Stay updated on company offerings and changes.
• Provide recommendations and upselling when appropriate.

1. Service Standards Compliance

• Adhere to company protocols, quality standards, and KPIs (Key Performance Indicators).
• Maintain a courteous, positive, and professional demeanor.

Requirements:

• Minimum ITE in any relevant field
• Possess 1–2 years of experience in customer service, administration, or data entry
• Possess great English communication skills
• We regret to inform that only shortlisted candidates would be notified

EA License Number

Vivian Chen

R23116467

EA 24C2366