Sales Ticketing Agent (Amadeus)
Job description:
Role: Ticketing Agent (Amadeus)Location: Remote
Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients.
We’re looking for an experienced Ticketing Agent who knows Amadeus inside out. If you enjoy helping people travel smoothly and you’re confident handling the full spectrum of ticketing tasks, this role lets you turn travel plans into confirmed journeys while supporting clients and the sales team with clear, practical guidance.
What you’ll do- Create, modify and manage PNRs in Amadeus
- Issue, reissue and refund tickets with precision
- Handle complex itineraries and resolve fare or routing issues
- Compare fares and routes to recommend the best options
- Support the sales team with ticketing questions and booking adjustments
- Review fare rules, airline policies and schedule changes
- Manage queues and ensure all deadlines are met
- Troubleshoot booking issues and coordinate with airlines when needed
- Assist clients across phone, email, WhatsApp and Zoom
- Provide guidance on visa requirements and support with applications
- Ensure accuracy in quotations, ticket issuance and billing
- Maintain up-to-date corporate and leisure client profiles
- Build and sustain strong relationships through clear, supportive communication
- High-level proficiency in Amadeus (mandatory)
- Strong experience in airline ticketing or travel consulting
- Confident with reissues, refunds, fare calculations and multi-sector journeys
- Strong communication skills in English
- Comfortable using Google Sheets or Excel
- Organised, accurate and calm under pressure
- Able to work independently with good judgement
- Ability to handle holiday packages, hotel bookings and visa coordination
- Experience with corporate travel clients
- Additional languages are a plus.
- Familiarity with end-to-end travel arrangement workflows
- Strong customer service background
- Hybrid set-up
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement in a growing company.
- Flexible remote work arrangement.
Why this role works
If you’re skilled in Amadeus and enjoy helping people travel with confidence, this is a role where your expertise genuinely makes a difference in creating smooth, stress-free journeys.
Fayyaz Travels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Application Question(s):
- Are you confident issuing, reissuing and refunding tickets in Amadeus without supervision? (Yes/No)
- Do you have experience handling complex itineraries (multi-city, mixed carrier, mixed cabins)?
- Do you have experience building holiday packages (flight + hotel + tours)?
- Do you have experience supporting corporate travel clients? (Yes/No)