Customer Service Executive (Air Freight)

Alternate Saturdays: 9 AM - 1 PM

You will be part of the Co-Loading team, supporting customers by delivering efficient and service-oriented airfreight solutions across a range of airline products.

• Support customers with daily cargo booking requests across multiple airline options.
• Coordinate and secure cargo space with airlines, and provide timely booking confirmations to customers.
• Develop a strong understanding of various airline products and advise customers on suitable solutions based on their shipment needs.
• Handle administrative tasks related to cargo bookings, including updating flight reservations in systems or templates and ensuring data accuracy.
• Liaise with internal and external stakeholders such as customers, warehouses, airlines, and customs authorities to ensure smooth shipment coordination.
• Monitor and track shipment progress, keeping customers informed of status updates.
• Manage customer enquiries professionally and maintain positive working relationships.
• Collaborate closely with the Billing team to ensure accurate and complete information for invoicing.
• Perform other ad-hoc duties as assigned.

• Minimum 1 year of relevant experience in airfreight customer service, co-loading, or a related logistics role.
• At least GCE “O” or “N” Level qualifications.
• Familiarity with the CCN system is required.
• Competent in Microsoft Office applications, particularly Excel.
• Strong communication skills with a customer-centric mindset.
• Adaptable, detail-oriented, and able to manage changes in a fast-paced environment.
• Capable of working independently with minimal supervision.