Customer service officer

Job Summary:

The Customer Service Officer role includes managing online court bookings, addressing customer inquiries and complaints, and ensuring that the facility is utilized effectively and efficiently. The officer will play a key role in maintaining a positive experience for all users and ensuring the smooth operation of the facility.

Key Responsibilities:

1. Customer Interaction:

• Handling customer inquiries

1. Facility Bookings and Reservations:

• Manage facility using the facility’s booking system, ensuring scheduling and efficient use of facility base on booking hours.
• Assist customers with making, modifying, or cancelling bookings, and handle walk-in reservations as needed.

1. Administrative Support:

• Ensure the customer service area is clean and organized.
• Assist in updating customer records, and preparing reports related to facility usage and customer feedback.
• Assist in managing full-timers’ and part-timers' scheduling.
• Support the administrative team with additional tasks as required.

1. Facility Coordination:

• Report any facility maintenance issues or equipment malfunctions to the appropriate staff.
• Ensure that all safety and facility protocols are followed by customers and staff.
• Assist in coordinating special events, tournaments, or promotional activities as needed.

Qualifications:

Experience: Previous experience in customer service, preferably in a sports or recreational setting, is beneficial.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks and work efficiently under pressure.
• Basic knowledge of badminton and facility operations is advantageous

Working Conditions:

• 5 days’ work week
• Fully on-site
• Required to work on weekends, including public holidays