Customer service officer/agent | changi airport | $5000 joining bonus | no exp - Bedok
Hey Rocket Bedok Full-time
We are looking for dynamic, dedicated, and service-oriented individuals to join our team as Customer Service Officers (CSO) and Customer Service Agents (CSA).
Whether you’re leading a team or delivering outstanding service to passengers, this is your opportunity to build a meaningful career in aviation. If you enjoy meeting people, thrive in a fast-paced environment, and want to grow professionally, we want you on board.
Job Responsibilities
Customer Service Officer (CSO)Lead. Inspire. Excel.
As a CSO, you will:- Guide and mentor your team to deliver exceptional service
- Take charge during critical situations, making key operational decisions
- Uphold safety and compliance standards
- Collaborate with Duty Managers for smooth daily operations
- Foster a positive, professional, and high-performing team culture
Be the face of our service.
As a CSA, you will:- Assist passengers at check-in and departure areas
- Provide friendly and professional service, including support for passengers with special needs
- Ensure a premium experience in exclusive lounges
- Handle basic computer transactions and reception duties confidently
- For CSO: Diploma holders in any discipline with strong English communication skills
- For CSA: Proficient in English; a second language is an advantage
- Pleasant, approachable, and professional with strong interpersonal skills
- Team player who thrives in a fast-paced environment
- Able to multitask and work independently under tight deadlines
Attractive Compensation and Benefits Package
Customer Service Officer (CSO):- Competitive base salary for diploma holders (Basic from $2500 + Shift allowance from $200)
- Shift allowances and overtime pay
- Joining bonus (if eligible)
- Annual Wage Supplement (AWS) and performance bonus
- Convenient staff transport for midnight shifts
- Attractive base salary, based on experience and qualifications (Basic from $2200 + Shift allowance from $200)
- Shift allowances and overtime opportunities
- Joining bonus (if eligible)
- Staff transport for late-night shifts
Daniel Ng (R25126885)
Hey Rocket Pte Ltd (EA 21C0816)
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