Ecommerce Customer Service Executive or Senior Executive (Shift Required)

About Gain City

With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

You will play a key part in managing customer enquiries, resolving issues, and supporting order processing, all while upholding Gain City’s reputation for service excellence.

Responsibilities:

• Managing large amount of incoming calls, order processing and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Requirements:

• Minimum 1 year of experience in the related field.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Able to work retail hours, weekends and public holiday
• Those with 2-3 years experience will be considered for Senior CSO

Benefits:

• Annual, childcare, maternity/paternity, medical and dental benefits
• Career progression
• Annual wage increment
• Transport claims
• Professional and training development
• Staff Purchase Discount
• Flexi-work arrangements

Note:

• Only shortlisted candidates will be notified.