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[ref. x08417722] Customer Service Officer (MNC / Warehouse)

apartmentPeople Profilers Pte Ltd placeSingapore calendar_month 

Job Description

Responsibilities:

  • Ensure customer's orders are processed in a timely and accurately manner
  • Ensure reports are submitted on a timely to established customer's schedules
  • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
  • Liaise and update customer closely to resolve customer orders or shipments related issues
  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies
  • Inventory Management for Customer's WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Collate and compute the monthly KPI report
  • Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

  • Customer Service Orientated and team player
  • Product and System knowledge & MS Office Skills
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