IT Operations Engineer

IT Operations Engineer

• Location Singapore
• Permanent position
• Minimum 5 Years experience.
• Level: Junior
• Office bound and on prem support.
• Office Hours 9am to 6Pm
• Required to work after hours in case of emergency or critical release (ad hoc)

Position Overview

We are seeking a skilled IT operations individual to manage and maintain our technology infrastructure. This role combines cloud system management with on-premise IT support, working closely with internal teams and external IT partners to ensure reliable, well maintained and secure operations.

Key Responsibilities

• Administer and maintain cloud-based systems hosted on Amazon Web Services (AWS)
• Monitor cloud performance, security, and resource utilization
• Implement backup and disaster recovery procedures for cloud assets
• Optimize cloud infrastructure for cost-efficiency and performance
• Manage user access, permissions, and security protocols in AWS environments

• Coordinate with IT partners to support and maintain on-premise infrastructure
• Act as primary point of contact between the organization and external IT service providers
• Ensure seamless integration between cloud and on-premise systems
• Oversee service level agreements and vendor performance

• Provide technical support to end-users across the organization
• Manage user accounts, access rights, and system permissions
• Monitor system performance and troubleshoot technical issues
• Maintain documentation of IT systems, procedures, and configurations
• Implement and enforce IT security policies and best practices
• Manage software licensing and hardware inventory
• Coordinate system updates, patches, and maintenance windows

• Proven experience as an IT Ops or similar role
• Strong knowledge of AWS cloud services and administration
• Experience working with external IT vendors and service providers
• Understanding of network infrastructure, security protocols, and system administration
• Excellent problem-solving and troubleshooting skills
• Strong communication skills for liaising with technical and non-technical stakeholders
• Ability to work independently and manage multiple priorities

• AWS certification (Solutions Architect, SysOps Administrator, or similar)
• Experience with Microsoft Server, SQL server, .net environments.
• Experience with infrastructure-as-code tools (Terraform, CloudFormation)
• Familiarization with tools such as CyberArk and SolarWinds and other PAM system monitoring tools.
• Familiarity with backup solutions (Veeam, Veritas NetBackup, Acronis) and their reporting/alerting capabilities.
• Familiarization of security protocols, screening tools and performing penetration testing.
• Knowledge of hybrid cloud environments.
• ITIL or similar IT service management framework experience for mission critical, enterprise software systems, SaaS.
• Bachelor's degree in Computer Science, Information Technology, or related field

• Detail-oriented with strong organizational skills
• Proactive approach to identifying and resolving potential issues
• Ability to work under pressure and respond to urgent technical issues
• Commitment to continuous learning and staying current with technology trends
• Strong sense of accountability and ownership

Only shortlisted candidates will be notified.