Customer Experience Assistant Exec/Executive/Senior Executive/Assistant Manager
Customer Experience Assistant Executive / Executive / Senior Executive / Assistant Manager
Join SAFRA's Customer Experience Team
Are you passionate about creating exceptional customer experiences and driving service excellence? SAFRA is looking for a customer experience professional who thrives in a dynamic environment and is committed to enhancing the experiences of our members and guests.
The successful candidate will be an empathetic and resilient problem-solver with strong communication and analytical skills. You will play a key role in managing customer feedback, driving service improvement initiatives, and supporting the development of a customer-centric culture across the organisation.
Key Responsibilities may include:
Customer Feedback Management- Manage SAFRA's customer feedback management process, ensuring timely and appropriate follow-up by stakeholders.
- Monitor the implementation and closure of corrective and preventive actions arising from customer feedback.
- Analyse feedback trends and identify opportunities for service improvements.
- Support the development and implementation of service excellence initiatives, staff recognition programmes, and customer feedback systems.
- Contribute to the cultivation of a service-oriented culture and support service branding efforts across SAFRA.
- Assist in the planning and facilitation of service training programmes to enhance member experience and staff service capabilities.
- Conduct qualitative and quantitative assessments of customer journeys, service standards, customer engagement, and service branding effectiveness.
- Perform customer experience analytics and generate timely and accurate management reports.
- Maintain and enhance customer experience dashboards to support data-driven decision-making.
- Provide administrative and logistical support for meetings, internal conferences, townhalls, and service-related projects.
- Support departmental initiatives and undertake other duties as assigned.
- Diploma/Bachelor's degree in Business, Communications, Hospitality, Psychology, or a related discipline.
- Relevant experience in customer experience, customer service, service quality, or related fields.
- Strong analytical, critical-thinking, problem-solving and stakeholder-management capabilities.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office applications; experience with surveys, CRM, or analytics platforms will be an advantage.
- Self-motivated team player with a passion for customer advocacy and continuous improvement.
- Opportunity to shape customer experience strategies and initiatives across SAFRA.
- Exposure to customer insights, service excellence, and organisational transformation projects.
- Collaborative and purpose-driven work environment focused on serving NSmen and their families.
If you are passionate about making a meaningful impact on customer experience and service excellence, we invite you to apply.
This position is open to Singapore Citizens and Permanent Residents.
Shortlisted candidates will be required to complete a job-related assessment prior to the interview. Candidates who perform well and meet the role requirements will proceed with the interview.
The appointment level and remuneration will be commensurate with the candidate’s qualifications, relevant experience and suitability for the role.