Customer Experience Executive - Geylang
KIZTOPIA SERVICES PTE. LTD. Geylang Full-time
Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking a passionate and customer-centric Customer Experience Executive to join our team in Singapore. As the Customer Experience Executive, you will play a key role in ensuring exceptional customer satisfaction and loyalty by delivering a positive and personalized experience.
This position requires excellent communication skills, problem-solving abilities, and a genuine desire to exceed customer expectations.
Highlights of what we offer:
- Dynamic, fun and rewarding working environment
- Close knitted team
- Good employee benefits (eg. medical insurance, on job training, etc.)
- Career growth and development opportunities
- Assist and handle day-to-day ticketing & admission enquiries.
- Assist and handle event booking & enquiries.
- Respond to customer queries in a timely and effective manner. Provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
- Coordinate and liaise with execution team to align understanding and resolve issues that arise.
- Take the extra mile to engage customer, Identify and access customers’ needs to achieve satisfaction.
- Analyse the data from enquiries and prepare report & recommendation.
- At least 2 years’ experience in customer service or related field.
- Proven experience in a customer service or customer-facing role.
- Able to communicate fluent in both English & Mandarin.
- Excellent verbal and written communication skills, with a customer-centric approach.
- Strong problem-solving and conflict resolution abilities.
- Empathy and patience when dealing with customer inquiries or complaints.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, self-motivated, and a team player.
- Flexibility to work in shifts or handle after-hours support if required.
- At least GCE ‘O’ Level Certificate
- Proficient in Microsoft Excel, Words & Power Point.
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