Service Delivery Centre Associate Engineer - Geylang - ref. a99349003

Job Title: IT Operations Specialist (SDC Associate Engineer)

Work Schedule:Rotating 12-hour shifts, including nights, weekends, and public holidays (24x7 coverage).

Work Location:Seletar

We are looking for a dedicated and highly motivated IT Operations Specialist to join our team. This role is critical in ensuring the continuous monitoring, support, and maintenance of customers SD WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment.

• Monitoring and Support: Proactively monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.
• SD-WAN Service Requests and Changes: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.
• Communication: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations.

• Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree or Polytechnic diploma preferred).
• At least 1 year of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Hands-on experience with SD-WAN platforms (e.g., Cisco Viptela, VeloCloud, RansNet, SilverPeak, Fortinet) and familiarity with change request execution and basic troubleshooting.
• Solid understanding of IP networking fundamentals(TCP/IP, routing) and operating systems (Windows, Linux).
• Professional certifications such as CCNA/CCNP or SD-WAN vendor-specific certifications are advantageous.

Interested candidates may apply to bernice@eps.com.sg with your detailed Resume.