Customer Service Officer – After-sales Operations - Choa Chu Kang

Job Summary:

The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism.

Job Responsibilities:

• Support for After-Sales Team.
• Handle company billing/invoicing to customer.
• Prepare sales related documents such as sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc.
• Ensure sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc are scan and email customer promptly. Upload invoices to various platform as required.
• Daily key in or import sales invoice and delivery order into accounting system, link billing/invoice to stock withdrawal item.
• Assist sales team in following up with customer outstanding payment.
• Maintain and create customer code in system.
• Prepare weekly sales update and collection update.
• Ensure e-send monthly statement of accounts to customers promptly.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Reply customer enquiry emails and answering calls.
• Handle incoming calls, directing calls to the appropriate departments or individuals if required.
• Handle mail and deliveries, distributing them to the appropriate recipients.
• Assist in handling office supplies and stationery.
• Assist with any other administrative tasks.
• Assist in any ad-hoc task if required.
• You may be assigned to new task from time to time.

Job Requirements:

• Minimum GCE ‘O’ Level or equivalent; diploma preferred.
• Min 2+ years of experience in after-sales or customer service admin roles, preferably in lifting equipment or heavy-duty automotive sectors.
• Strong communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word) and service/finance management systems i.e. Zoho and AutoCount.
• Able to multitask and work independently in a fast-paced environment.
• Able to handle confidential information with discretion.