Customer Service Officer - Geylang

A Customer Service Officer in an anchor operator preschool is responsible for managing inquiries, resolving issues, and ensuring a positive customer experience for parents, students, and visitors. They also handle administrative tasks related to enrollment, finance, and general operations.

Key Responsibilities:

• Customer Interaction:Meet and greet parents, students, and visitors.
• - Provide information about school fees, programs, and policies.
• - Handle inquiries from existing and new parents through various channels (calls, emails, walk-ins).
• - Resolve customer complaints and issues.
• - Administrative Support:Maintain a waiting list and follow up with parents on enrollment.
• - Prepare and manage orientation sessions for new enrollments.
• - Handle general clerical duties and support operational workflows.
• - Maintain student records and files.
• - Finance:Issue invoices (e.g., first-time payments, uniform purchases).
• - Check and reconcile monthly fee invoices.
• - Manage monthly GIRO deduction listings and update payments.
• - Handle petty cash.
• - Enrolment and Student Management:Coordinate with parents for enrollment procedures.
• - Manage student records and files.
• - Assist with orientation programs for new students.
• - Operational Support:Assist with the storage and organization of stationery and uniforms.
• - Support the overall operational workflow of the preschool.
• - Assist with procurement of school supplies and equipment.
• - Customer Relationship Management:Identify and address customer needs and expectations.
• - Build strong relationships with parents and the wider community.
• - Ensure a positive and memorable experience for all stakeholders.
• Additional Skills and Requirements:
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications.
• Knowledge or willingness to learn about inquiry-based learning.
• Ability to handle a variety of administrative tasks.
• Customer-focused mindset and dedication to providing excellent service.