Hotel Operations Manager

About the role

As the Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel in the Chinatown Central Region. This full-time position will see you overseeing all daily hotel operations, from front desk management to staff supervision and guest experience optimization.

1. Manage and oversee all hotel operations, including front desk, housekeeping, and maintenance
2. Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability
3. Lead, motivate, and provide training to a team of hotel staff to ensure exceptional service delivery
4. Monitor and analyse hotel performance metrics, identifying areas for improvement
5. Ensure compliance with relevant industry regulations, safety standards, and brand guidelines
6. Collaborate with other departments to coordinate hotel activities and address guest inquiries
7. Manage the hotel's inventory, procurement, and budgeting processes

1. Experience in hotel operations management or a related field
2. Strong leadership, problem-solving, and decision-making skills
3. Excellent communication and interpersonal abilities to effectively interact with guests and staff
4. Proficient in hotel management software and data analysis tools
5. Thorough understanding of the hospitality industry, including trends, best practices, and regulatory requirements
6. Ability to multitask, prioritize, and work under pressure to meet deadlines

About us

Set in Singapore’s vibrant Chinatown, our hotel is a 46-room design hotel that offers a contemporary take on the traditional heritage shop house.