Customer Service (Import) /& Customer Service (Export ) @Alps Ave - Tampines

Information:

• Salary range: $3,000 - $3,800
• Working hours: Mon-Fri, 9am -5.30pm; Alternate Sat, 9am -1pm

1. Customer Sevice Executive (Import)

• Contact point for Airfreight Import, to manage customers for movement of import shipments.
• Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)
• Ensure that customers’ expectations are being met and mapped in SOP
• Regular Business Review with Customers (MBR /QBR)
• Perform process including Billing and follow up on billing disputes.
• Good written and communication in English and proficient in MS Excel

1. Customer Sevice Officer/Executive (Export)

• Attend calls and provide flight details to customer upon receiving booking within the SLA.
• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
• Apply export permit and other export custom documents processed on timely manner
• Monitor onboard status and informed customer on any abnormality.
• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
• Update on new changes / requirement by airlines or governmental requirement
• Ensure monthly customer report is submitted.

Interested applicants, send in your updated resume by clicking “Apply Now”.

EA License No: 23C1894