Inside Sales Representative - Bukit Batok

This role is crucial in supporting our business growth through proactive outreach and relationship building.

Key Responsibilities:

• Proactively engage with leads via phone, email, and virtual meetings to promote ICT solutions (e.g., cloud services, network infrastructure, cybersecurity, software, business application)
• Understand client needs and recommend tailored solutions that align with business goals
• Respond to inbound inquiries and qualify leads to support the sales pipeline
• Prepare and deliver quotations, proposals, and product information
• Maintain accurate records of customer interactions, opportunities, and sales activity in CRM (e.g., Salesforce, Zoho, HubSpot)
• Coordinate with technical pre-sales and solution architects to ensure customer requirements are met
• Track market trends and competitor activities to identify new business opportunities
• Meet or exceed monthly and quarterly sales targets

Requirements:

• Diploma or Bachelor's degree in Business, Information Technology, or related field
• 1–3 years of experience in B2B inside sales, preferably in the ICT or tech industry
• Experience selling to SMBs, enterprises, or public sector clients
• Familiarity with solution selling or consultative sales techniques
• Strong understanding of ICT products and services (cloud, networking, IT hardware/software, business application, etc.)
• Excellent verbal and written communication skills
• Proficiency with CRM tools and Microsoft Office/Google Workspace
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a fast-paced, technology-driven environment