Operations Manager, Ramp Operations

Company description:

About Us

SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

• Lead and manage ramp operations to meet airline SLAs and operational standards.
• Monitor staff deployment and Ground Support Equipment (GSE) serviceability with Ramp Duty Managers, Contract Supervisors, and support teams.
• Ensure optimal manpower and equipment allocation during shifts for both company and contract staff.

• Coordinate closely with Duty Terminal Managers (DTMs), Passenger Services Operations Managers, and customer airlines to ensure on-time performance (OTP).
• Submit daily operational reports to Apron Management.
• Conduct staff interviews and investigations for incidents or accidents.
• Maintain high housekeeping standards and ensure ramp areas are free from Foreign Object Debris (FOD)

• Liaise with Changi Airport Group (CAG) and relevant authorities on ramp-related matters.
• Oversee efficient aircraft departure operations by ensuring:
• Adequate manpower and serviceable GSE availability.
• Staff familiarity with airline-specific requirements.
• Compliance with precise flight handling and departure timing procedures.

• Ensure on-time delivery and transfer of baggage and cargo according to precision timings.
• Oversee aircraft-to-aircraft cargo transfers to meet operational and airline requirements.
• Monitor staffing, equipment, and adherence to airline procedures for both arrival and departure flights.

• Enforce correct loading and unloading sequences ("first in, last out" / "last in, first out") according to the Loading Instruction Report (LIR).
• Ensure proper segregation of cargo and baggage, with accurate flight and destination labeling.
• Conduct physical checks to prevent misrouting or mishandling of baggage and cargo.

• Promote a safety-first culture through adherence to established loading/unloading practices.
• Oversee daily safety audits and ensure staff receive appropriate training for their roles.
• Ensure only serviceable and well-maintained GSEs are used.Enforce roadway safety, defensive driving, PPE usage, and safe work practices among all staff.

• Uphold aviation security standards to prevent violations and ensure passenger safety.
• Ensure thorough offload searches and verification of baggage tag numbers to prevent discrepancies.
• Maintain vigilance and strict compliance with all airport security protocols.

• Bachelor's Degree in any relevant field of studies.
• With 3 to 4 years of working experience, preferably in Ground Handling and/or Airline related fields.
• Strong passion for the aviation industry and its dynamic environment.