Customer Service Specialist

apartmentKUEHNE + NAGEL PTE. LTD. placeBukit Batok scheduleFull-time calendar_month21/4/26

You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.

Your Responsibilities

You will be responsible for a range of operational activities within the warehouse including, but not limited to:

To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
To communicate with customers regarding the order status or when issues arise.
To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills And Experiences

At least 3 years of customer service/warehouse experience preferred.
Experience in handling customer inquiries, issues, and complaints in a professional manner.
Familiarity with warehouse management systems (WMS) and inventory control procedures.
Ability to coordinate and track orders, shipments, and deliveries accurately.
Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
Work location - Pioneer, Singapore.

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