Assistant Security Manager - Bukit Merah

The Scope:

Ensure conformity of work standards and consistency in carrying out departmental operations and security and safety related of the guests, colleagues within the premises of the hotel. Any other duties as assigned by the Rooms Division Manager from time to time.

Job Responsibilities:

• Develop and implement emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Complies with all Security safety and security management guidelines and procedures.
• Ensure building wide compliance to fire safety protocols including training of front-line staff on evacuation procedures on a monthly basis.
• Completes proper documentation and reports all employee accident and general liability incidents.
• Conducts periodic patrols of entire property and parking areas.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Keeps abreast of local criminal activity as it may impact property.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Inspects all security equipment and ensures it is fully functioning.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.
• Assist on guest amenity request and guest service interactions.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meets quality standards and customer expectations on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD)
• Proficient with hotel security operations.

Experience:

• 3 Years experience of similar experience in Hotels.

• Possess a strong sense of responsibility and service.
• Good work attitude and always alert.
• Conversant with the various systems in Hotel Security Room.
• Ability to analyze situation and give clear instructions or guides.
• Able to communicate effectively and clearly.
• Knowledgeable of resources and utilize them efficiently.
• Literacy in English to meet business needs, preferred.
• Basic PC knowledge in MS Word and Excel.
• Ability to work under pressure
• Ability to work independently or in teams