Toa Payoh - IT Executive
We are seeking a qualified IT Executive who will support business objectives by implementing best practices and oversees compliance of policies and procedures while providing support to the users.
Key areas of responsibility include IT infrastructure, applications, service delivery, and technology enhancement.
The successful candidate must also have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to work in a team to support, build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Key Responsibilities- Installation and configuration of appropriate software and functions according to specifications, perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Setting up new users’ workstations with computers and necessary peripheral devices (routers, printers, etc.), and management of security, passwords, and backup of GDS and back-office system
- Provide orientation and guidance to users on the operation of new software and computer equipment or related IT problems
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Maintain records/logs of repairs and fixes, and maintenance schedule, records of software licenses, and all IT-related assets, maintaining IP telephonic system
- Implement IT strategies and initiatives to deliver an IT roadmap aligned with organizational objectives and priorities.
- Drive applications, data centre, and network efficiency through review and enhancement of end-to-end processes.
- Define and administer back-up and disaster recovery procedures and information security and control structures.
- Conduct regular system audits.
- Monitor trends, research, recommend, and manage system upgrades and new initiatives.
- Plan, define, and oversee scope, timeline, and resources for IT projects.
- Coordinate with internal stakeholders and external service providers to ensure effective, efficient, and economical execution of projects and ongoing operations.
- Plan and manage IT Budget, business case, and IT assets.
- Develop and implement IT policy, procedures, governance, and best practices.
- Any other related jobs assigned by the Company
Pre-requisites:
- Minimum a Diploma in IT with 2 years' End User Support experience, preferably in the Travel Industry
- Fresh grads with relevant internship experience are welcome to apply.
- Knowledge of Office 365 operation and Sabre GDS
- Infrastructure knowledge – network, server and PC trouble shooting
- Cyber Security – Firewall, SIEM log server, policy creation
- Up-to-date knowledge of the latest IT and software trends
- Good interpersonal & communication skills - ability to work well with users & vendors, and communicate technical concepts to varied audience
- Able to work extended hours when required
- Attention to detail, along with a commitment to quality and confidentiality
- Enthusiasm for continual learning
Due to work pass restrictions, this position is open only to Singapore Citizens and Singapore Permanent Residents. Thank you for your understanding.