Bukit Batok - Service Coordinator

Be the First Point of Contact and Drive Exceptional Customer Service!

Join our team as a Service Coordinator, where you'll play a pivotal role in ensuring seamless operations and customer satisfaction.

What you'll be doing:

As a key player in our service team, you will:

• Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
• Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
• Maintain and update service requests in SAP for streamlined tracking and resolution.
• Monitor job progress, provide regular updates, and ensure timely feedback to customers.
• Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
• Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
• Collaborate with suppliers to arrange and complete service jobs efficiently.
• Build strong customer relationships by delivering outstanding service and support.

What we look for:

• Knowledge of after-sales processes and truck portfolios.
• Proficient in SAP, Visitour, and MS Office tools.
• Strong time management and multi-tasking abilities.
• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.
• Skilled at managing challenging customer interactions.
• Customer-focused with a service-first mindset.
• High emotional intelligence and empathetic under pressure.
• Positive and resilient in fast-paced environments.
• Diploma holder with extensive customer service experience.
• Fluent in English, both written and spoken.