Customer Service Officer

apartmentWALKING ON SUNSHINE PTE. LTD. placeGeylang descriptionPermanent calendar_month 

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence.

Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

  • Bada Hair (Previously known as Leekaja Beauty Salon)
  • Walking on Sunshine
  • You Are My Sunshine
  • Ministry of Scalp Therapy
  • F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

  • Communicate with customers, understand their needs and attend to their queries
  • Handle and resolve customers’ feedbacks and concerns
  • Ensure a wonderful salon experience for our customers to increase customer retention
  • Handling phone enquiries with etiquette
  • Serving light refreshments to customers and attending to their needs
  • Schedule customers’ appointments and other ad-hoc duties as assigned
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement
  • Provide feedback and ideas to improve operations and enhance customer experience
  • Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

  • Well-groomed and maintain a professional self that suits our salon image.
  • Good and precise communication skills
  • Service oriented and passionate about serving customers
  • Prior experience in the beauty line would be advantageous
  • Prefer can start immediately

WHAT TO EXPECT :

  • Training is provided
  • Opportunity for career progression
  • Staff Discounts
  • Birthday Vouchers
  • Annual Leave, Marriage and Compassionate leaves
  • Good performance annual increment
  • Referral incentive
electric_boltImmediate start

Customer Service Officer - Geylang

apartmentTay Shop Pte LtdplaceGeylang
About the role As a Customer Service Officer at Tay Shop Pte Ltd, you will play a pivotal role in providing exceptional customer service and support to our valued clients. Joining our team in the Central Region, you will be responsible for handling...
apartmentALL ABOUT O PTE. LTD.placeGeylang
with the senior management team to design & curate procedures for the best user experience.  •  Attend and welcome visitors and customers by providing satisfactory customers service  •  Maintain customer records and monitor their appointment  •  To professionally...
apartmentPersolkellyplaceGeylang
Our client, a well-known MNC company is looking for candidates for the Customer Service Officer position. Responsibilities: -  •  Perform sales logistic operation duties including sales/purchase order process, delivery and invoicing arrangement...