Duty Manager - Toa Payoh

Shangri-La’s Rasa Sentosa, Singapore

We are looking for a Duty Manager to join our team!

As a Duty Manager, we rely on you to:

• Ensure smooth operation daily
• Enhance overall guest experience during their stay
• Supervise and direct the Front Office team
• Ensure all colleagues are kept up to date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues

We are looking for someone who:

• Fully understands Rooms and Front Desk operations
• Has experience in the same capacity with hotel/resort background with OPMS knowledge and related hotel's front office system
• Preferably comes from a hotel management-related education background
• Has experience in managing emergency response/ crisis management
• CERT and First Aider certified is an added advantage

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!