F&B Retail Associate/Supervisor

apartmentTWG Tea Company placeDowntown Core scheduleFull-time calendar_month10/4/26

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
Responsible for offering a friendly and efficient services to all guests
Process guests orders to ensure that all items are prepared and served promptly
Assists in setup and clear down of the front and back of Salon & Boutique operations
Ensure food safety regulations are followed as according to NEA’s policy
To ensure neatness and cleanliness of service ware
Promote and sell our range of products and food and beverage items to walk-in customers
Perform demonstrations of products
Attending to customers’ needs, complaints and enquiries
Handling of cash, POS system and report of take-in-cash when on duty
Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
To provide guidance, coaching and mentor of new joined service staff

Outlets

ION
Takashimaya
Marina Bay Sands
Swissotel
Raffles City
Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

13th Month Salary
Meal Allowance
Performance Bonus
Birthday Incentives
Medical Benefits
Staff Discount
Festive Gifting

Requirements

Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
Welcoming personality
Good communication and interpersonal skills
Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
High initiative and positive attitude
5 Days 44 Working Hours per week
Available to work on weekends and public holidays

Please upload an updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

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