Junior Technical Support Engineer - Geylang

Key responsibilities:

• Maintain a high degree of customer satisfaction.
• Manage customer escalations both online and by phone and at times at client site.
• Develop and administer schedules and performance requirements.
• Implement strategic change for knowledge management, customer centric support and issue problem-solving.
• Communicate with management from the sales, services, engineering, product solutions and support team when necessary to prioritise customer requests.

Core Competencies:

• Previous experience in a similar role
• Industry knowledge is an advantage (Digital signage)
• Excellent communication skills – both verbal and written and presentation
• Results driven.
• Ability to set goals and deadlines and to manage to schedule and deadlines.
• Ability to manage multiple projects and priorities at the same time.
• Experience with MS Office tools required, including Excel, Word and PowerPoint
• Some travel may be required.
• Ability to work in a fast-paced environment.

Other Skills:

• Displays a positive attitude.
• Clearly articulate ideas and thoughts verbally.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Values clients and responds to their needs as they arise.
• Establishes harmonious working relationships with team members.
• Actively applies feedback received to day-to-day work and strives to improve performance.
• Complies with all of our policies and procedures.