Business Analyst – Operations & Applications

Job Overview

We are seeking a Business Analyst to support and enhance internal, business-critical applications that underpin core operational functions. This role works closely with business users and delivery teams, focusing on translating user needs into structured business requirements, validating solutions, and supporting high-availability systems.

The role operates in a regulated, mission-critical environment and includes standby responsibilities to ensure service continuity.

• Engage business users and stakeholders to gather, analyze, and clarify user needs and operational requirements
• Translate user requirements into clear, structured business and functional requirements for technical and delivery teams
• Support in-house, mission-critical applications with strong focus on stability, availability, and operational impact
• Perform basic SQL queries to validate data, investigate issues, and support functional analysis
• Support user acceptance testing, defect analysis, and solution validation activities
• Collaborate closely with development, QA, infrastructure, and support teams throughout the delivery lifecycle
• Participate in production support activities, including issue analysis and root cause investigation
• Provide standby or after-hours support for critical systems when required
• Maintain accurate documentation including business requirements, process flows, and operational procedures
• Contribute to continuous improvement initiatives across business processes and system usage

Job Requirements

• Diploma or Bachelor’s degree in Information Technology, Business Information Systems, or a related discipline

• Minimum 3 years of experience working as a Business Analyst supporting in-house or enterprise applications
• Proven experience translating user needs into business and functional requirements
• Exposure to business-critical systems, preferably within regulated or high-availability environments

• Ability to write and execute basic SQL queries for data validation and analysis
• Strong analytical, documentation, and problem-solving skills
• Understanding of application delivery and support lifecycles

• Strong stakeholder engagement and communication skills
• Able to work independently and collaborate effectively with cross-functional teams
• Comfortable operating in environments with standby or after-hours support requirements
• Detail-oriented, structured, and solution driven

• Experience supporting applications in finance, healthcare, or other regulated industries
• Exposure to production or application support environments
• Familiarity with SDLC or Agile delivery methodologies

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability