Service Engineer

The position holder is responsible for maintaining and servicing a range of well-known diesel generators ranging from 10KVA to 4MW and both HT and LT generators. He/She will be reporting to the team Senior Engineer / Team Leader.

Key Tasks:

• Work closely with the Senior Engineer / Team Leader Senior tech and techs of the service operation team supporting follow-up quotes to affected customers
• Understand all engine-related issues and also the scope of work for the top and major overhauls
• Able to understand and carry calibration and submit reports accordingly
• Strong understanding of the RA and MOS procedure, safety, and all government-related safe work procedures with regard to maintenance and repair.
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates if needed
• Provide in-depth information on original equipment manufacture (OEM) part options, and the ability to access the portal
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Update the database for the generators under contract
• Able to formulate quotes for engine / mechanical works when needed and follow up

Requirements:

• NTC / Diploma or equivalent required
• Have basic experience related to maintenance and repair works
• Have good skill sets for engine works and repair, and understand the requirements
• Ability to explain complicated engineering concepts to visitors who may not be familiar with industry terminology
• Possess valid Singapore class 3 driving license.

Personal Competencies:

• Excellent interpersonal communication skills
• Problem-solving and critical-thinking skills
• Hardworking, Self-Motivated & a Team Player
• Customer Oriented, Enthusiastic with Good Skill sets