Guest Relations Supervisor
JUMBO GROUP OF RESTAURANTS PTE. LTD. Punggol Permanent
Job Desciption
- Welcomes and greets customers
- Ensure good personal grooming standards and portray professional image to the customers
- Build rapport with customers and manage their needs and expectations
- Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
- Upsell menu items to customers professionally
- Engage and provide excellent customer service to ensue pleasant dining experience
- Handle complaints in a timely manner and manage first level of service recovery
- Train Leading Hostess to provide exceptional service to customers
- Any other ad-hoc jobs or duties assigned by the Manager from time to time
SHAHANA PLUS HOLDINGS PTE. LTD.Punggol
Supervisor Responsibilities:
• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting...
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