Customer Relationship Executive (CRM & Customer Experience)

• Basic up to $4200
• 5-day work week
• Location : Central
• MNC, Great Career Progression

• Manage the Customer Relationship Management (CRM) processes to engage with current and future customers.
• Oversee the Customer Feedback Management (CFM) system, ensuring timely resolution of cases, and updating Salesforce promptly.
• Distribute customer feedback (emails, letters, etc.) to relevant departments (Sales, Service, Legal, etc.) immediately upon receipt.
• Acknowledge customer complaints/feedback within 24 hours via call or written letter.
• Follow up with customers with low survey scores, collaborating with teams to resolve issues.
• Highlight potential escalated cases to managers and ensure action is taken before escalation.
• Assist the Legal department with legal cases and support face-to-face customer handling when needed.
• Analyze customer feedback data regularly to identify areas for operational improvement and service enhancement.
• Manage reports on customer feedback, CSI, and CVP, using the data to help improve service levels.
• Lead CRM activities and ensure the CRM system (Salesforce) is up-to-date and compliant with data protection laws.

• Diploma in Business/ Marketing or equivalent.
• 1–3 years of customer-facing experience, ideally in CRM, customer service, or automotive-related roles.
• Proficient in data analytics tools, with strong skills in Microsoft Excel.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)