L1 Desktop Support Engineer (Up to $4000) | Islandwide
RecruitFirst Ang Mo Kio Full-time
Desktop Engineer
Work Location: Client Site, Various Location (open to travel for work)Work Days & Hours: Monday to Friday, 8.30 AM to 6.00 PM
Assignment Duration: 1 Year Contract
Brief Job Description
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
- Min. ITE/Diploma graduate
- 1 year experience in desktop support
- Possess at least one (1) of the following certifications or their equivalent:
o CompTIA A+; o CompTIA Security+; o CompTIA Network+; o Microsoft Certified: Windows Client; and
o Microsoft Certified: Managing Modern Desktops.
Tan Wen Sin (R23118072)RecruitFirst Pte Ltd (E.A. 13C6342)
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and decommission.
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users with access-related issues such as account lockouts and permission requests, ensuring timely resolution
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