Customer Service and Operations Executive (Air & Sea)

We are a publicly listed company based in Taiwan with a strong and growing presence in Singapore. As we continue to expand, we are looking for high-caliber professionals to join our dynamic team.

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Handling of permit declaration in timely and accurate handling of all Tradenet declarations and submissions.
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with Shipping Lines, Custom Brokers, Trucking Company, Carriers, Overseas Agents, collection of goods with the traffic controller and Local Customers promptly in ensuring the best-in-class services.
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Resolve any issues or delays during the shipping process
• Monitor and track shipment statuses, providing timely updates to clients and internal teams.
• Ensure compliance with local and international logistics regulations, customs procedures, and company policies.
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Maintain accurate records of all shipments and transactions
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Prepare and present regular reports as and when required
• Accomplish any other ad hoc basis work on administrative duties assigned by local or overseas managers.

Requirements:

• 1–3 years of experienceof experience in international air/sea export operations within freight forwarding.
• Good command of English (both written and spoken)
• Good command of Chinese (both written and spoken) will be an added advantage
• Good knowledge of international and regional logistics operations, including import/export regulations and customs compliance will be an added advantage
• Proficient in MS Microsoft Word, Excel, and Power Point applications.
• Good working attitude, have responsibilities, well organized, service mind, hardworking and able to perform under pressure, and ability to multi-task working under pressure.
• Team player and able to work independently with minimal supervision