Customer service manager - Toa Payoh
Toa Payoh Full-time
Job Description & Requirements
8028 International Pte. Ltd. is seeking a highly dependable and customer-focused Customer Service Manager to support our growing portfolio of media, content, and digital service clients. This role requires someone who thrives in a fast-paced, dynamic environment and is committed to delivering exceptional service—anytime it's needed.
Key Responsibilities:
- Act as the first point of contact for client inquiries, feedback, and service-related matters across multiple platforms (email, WhatsApp, social media, phone).
- Manage and resolve customer concerns promptly, professionally, and with empathy—day, night, or weekend if urgent.
- Coordinate with internal departments (creative, tech, finance) to ensure timely service delivery and issue resolution.
- Build long-term relationships with clients and partners, ensuring satisfaction and retention.
- Maintain detailed logs of interactions and implement follow-up procedures to ensure closure and satisfaction.
- Proactively suggest process improvements to enhance the customer journey.
- Adhoc job duties as and when required
Requirements:
- Proven experience in customer service, client relations, or account management (preferably in creative, digital, or media industries).
- Must be contactable and ready to assist outside standard office hours if needed—flexibility is essential.
- Strong communication skills in both verbal and written English.
- Calm under pressure, resourceful, and solutions-oriented.
- Comfortable with using CRM systems, messaging platforms, and collaboration tools.
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