Client Manager (Web Projects) - Toa Payoh
About the Role
We’re looking for a natural client leader who thrives on building relationships, solving problems on the fly, and guiding projects from start to finish.
In this role, you’ll be the bridge between our clients and our web development team, translating business needs into action plans, keeping projects moving, and making sure every delivery feels like a win for the client.
You don’t need to be a technical expert, we’ll train you on the technical side. What we do need is someone who can stay composed under pressure, think on their feet, and manage conversations with clarity and confidence. Candidates with lesser experience will be considered for the Project Executive position.
Roles and Responsibilities:
- Client Leadership & Communication
- Act as the primary point of contact for clients throughout the project lifecycle.
- Understand client goals, challenges, expectations, and turn them into clear action items for the team.
- Lead client meetings, address questions in real time, and propose practical solutions when challenges arise.
- Manage expectations proactively and keep all stakeholders aligned.
- Project Management
- Oversee timelines, budgets, and deliverables for multiple projects.
- Work with designers, developers, and QA to ensure smooth handovers and high-quality outputs.
- Track progress and flag issues early to avoid delays.
- Provide clear and concise status updates for clients and internal teams.
- Problem-Solving & Adaptability
- Anticipate potential roadblocks and suggest creative, business-minded solutions.
- Stay calm under pressure and adapt quickly when plans change.
What You Need to Succeed:
- Proven experience in a client-facing role (agency, events, hospitality, account management, or similar)
- Strong verbal and written communication skills; able to handle difficult conversations with tact.
- Solid organisational skills: able to juggle multiple projects without dropping the ball.
- Quick thinking and problem-solving mindset.
- Comfortable working in a fast-paced environment where priorities can shift.
- Interest in digital projects and willingness to learn technical concepts (training provided).
Nice to Have:
- Familiarity with content management systems (WordPress, WooCommerce, Shopify, Wix).
- Basic understanding of web development workflows.
- Exposure to project management tools like Asana, Trello, or Jira.
- Awareness of digital marketing principles (SEO, SEM, analytics).
Qualifications:
- Diploma or Bachelor’s degree in any field: business, communications, marketing, or related disciplines are a plus.
- Project management certifications (PMP, Agile) are a bonus but not mandatory.